Hair Cleaning: Brush the hair gently so as to untangle any knots. Hand wash in warm water with non-alkaline shampoo. Keep wash process away from the hat. Place hair in a towel and gently pat dry. Allow to air-dry indoors and use a blowdryer on cool setting only, once the hair is dry.
Hair Styling: We have used superior quality synthetic hair however you will still need to keep hair away from tongs and hot or warm setting on hair dryers. For best results use a wide-tooth comb or brush. Hair is able to be trimmed at your professional hairstylist.
Hat Cleaning: Avoid getting the hat wet. Spot clean hats if required. All hats should be cleaned with a damp clean cloth and allowed to dry naturally.
Storage: Please use a hat stand to store caps or Panamas. Beanies can be stored flat.
We want you to be totally satisfied with your on line purchase. We accept refunds on all full priced items within 14 days. After this time all sales are final. Purchases must be returned in saleable condition i.e. clean, unworn, and in original packaging, Any headwear that has been worn, damaged, altered or washed will not be accepted.
1. Contact our Customer Care team at 'email@example.com' with the receipt number and reason for return
2. Once our Customer Care team have contacted you, return your item, together with the receipt to:
11/537 Malvern Road
Toorak. Vic Australia 3142
We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns
3. When your return is approved the payment will be reversed onto your original payment.
Refunds are reversed onto your original payment. Depending on your credit card provider, refunds may take 3-10 business days to process. The total amount of the refund will be minus any shipping charges.
Exchanges are subject to availability once your return arrives a our head office. These exchanges can be made for items of the sane value of your original purchase.
Orders which have been shipped cannot be cancelled so if you have a change of mind please contact our Customer Care team as soon as possible.
We have made every effort to correctly display the colours of our headwear and hair, however, due to variances between computer monitors, we cannot guarantee that your devise will display a completely accurate image.
We apologise for any faulty items and will work quickly to resolve the problem. If you have received a faulty item please contact us at 'firstname.lastname@example.org'